Last Updated: September 26, 2026
Orders
Q: How do I place an order?
A: Add the items you want to your cart, proceed to checkout, enter your shipping information, and select your payment method. Once your order is submitted, you will receive an order confirmation email.
Q: Can I cancel or change my order?
A: Please contact us as soon as possible at info@irisusaincoffer.my. If your order has not yet shipped, we will do our best to cancel or change it. If it has already shipped, you may use our return process once you receive it.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: Is my payment secure?
A: Yes. All transactions are processed through secure, industry-standard payment gateways that use SSL encryption. We do not store or have access to your full credit card number.
Shipping
Q: Where do you ship?
A: We currently ship to the continental United States only.
Q: How much does shipping cost?
A: Shipping is free on all orders within the continental United States. No minimum purchase is required.
Q: How long does order processing take?
A: Orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays).
Q: How long will delivery take?
A: After processing, delivery usually takes 3–5 business days.
Q: Which carrier will deliver my order?
A: We work with established, reputable logistics carriers. The specific carrier is assigned at the time of shipment based on your destination and package size. You will receive tracking information once your order ships.
Returns & Refunds
Q: What is your return window?
A: You may request a return within 30 calendar days from the date you received your order.
Q: What condition must the item be in?
A: The item must be unused, undamaged, and in its original packaging, including all accessories, manuals, and inserts.
Q: Who pays for return shipping?
A: We do. Return shipping is free, and there is no restocking fee.
Q: How do I start a return?
A: Email us at info@irisusaincoffer.my with your order number and a brief reason for the return. Our team will respond within 1–2 business days with a prepaid return label and instructions.
Q: When will I receive my refund?
A: Once we receive and inspect your return, we process the refund within 1–2 business days. The refund is issued to your original payment method. Please allow an additional 7–10 business days for your bank or payment provider to post the refund.
Q: Do you offer exchanges?
A: We do not currently offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Warranty
Q: Do you offer a warranty?
A: Yes. Unless otherwise stated on the product page, we offer a 30-calendar-day limited warranty against defects in materials and workmanship. Please see our Warranty Policy for full details.
Q: How do I make a warranty claim?
A: Email info@irisusaincoffer.my with your order number, a description of the defect, and clear photos or a short video. We will review your claim within 1–2 business days.
Contact & Company
Q: How can I contact you?
A: You can reach us by email at info@irisusaincoffer.my, by phone at +1 518-935-3797, or by mail at 91 Sherwood Ave C, Rensselaer, NY 12144, United States.
Q: What are your customer service hours?
A: Our team is available Monday – Friday, 9:00 AM – 6:00 PM (ET).
Q: Are you affiliated with any other brand?
A: No. Irisusaincoffer is an independent brand. We are not affiliated with, endorsed by, or connected to any other company, brand, or website, including any entity operating under a similar name.
Q: Where are you located?
A: Our business address is 91 Sherwood Ave C, Rensselaer, NY 12144, United States.